- Challenge — Replace decentralized, manual logistics processes — spreadsheets, printed schedules, one-by-one SAP shipment creation, and inconsistent dock scheduling across several dozen Growing Media Division manufacturing plants — that created inefficiencies in booking and tendering, limited cross-location visibility, made it hard to work with small non-EDI carriers, and required extra resources to handle seasonal spikes.
- Opportunity — Implement ShipperGuide TMS and Opendock as connected logistics technologies to streamline carrier tendering and shipment booking, centralize visibility across all locations, accommodate carriers of any size, and enable advanced appointment scheduling — all while fitting existing workflows better than the originally planned SAP TM rollout.
- Results — Scotts Miracle-Gro now tenders 94% of all deliveries through ShipperGuide TMS, enabled dispatchers to tender 20 shipments at once instead of one-by-one in SAP, cut the need for seasonal dispatch hires by up to 50% at multiple sites, shifted from plant-level awards to lane-level RFP contracts for better carrier matching, and gave corporate and customer service teams live shipment visibility — eliminating the phone-and-email status chase.
Read the full case study here.